Welcome to Zireani's online platform. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them cautiously before placing an order. These terms are governed by the laws and regulations of Hong Kong, including but not limited to the Personal Data (Privacy) Ordinance (PDPO).
1. General Terms
1.1 These Terms and Conditions apply to all users of the website, including browsers, vendors, customers, and others.
1.2 You agree that you are at least 18 years old or have obtained parental or guardian consent by using our website.
1.3 Zireani reserves the right to modify these Terms and Conditions at any time. Updates will be posted on the website, and continued use constitutes acceptance of the changes.
2. Website Usage
2.1 You agree to use this website for legitimate purposes only. Activities such as unauthorized access, data mining, or fraudulent behavior are prohibited.
2.2 We make every effort to ensure that all content is accurate and up-to-date, but we cannot guarantee its completeness or reliability. Information is subject to change without prior notice.
3. Orders and Payments
3.1 All the orders placed at our website are accepted. Acceptance will be sent to the email address entered during the process of checkout.
3.2 The payment should be made at the time of ordering through the mode accepted on the website.
3.3 The order once confirmed can't be altered. Please be sure of all details before finalizing.
4. Product Information
4.1 Zireani provides handcrafted cakes, prepared from standard-quality ingredients. The images of the product on this website are strictly just for an illustrative purpose and may differ slightly with the delivered product.
4.2 Depending upon the cake, it may contain allergens like nuts, dairy, or gluten. Customers can just check the description of product or write to us on [email protected] for detailed information.
5. Delivery
5.1 We ship to Hong Kong. Delivery fee and estimated time of delivery are indicated during checkout.
5.2 The customer should ensure correct delivery information. Zireani shall not be liable for loss due to errors or incomplete address.
5.3 In case a delivery attempt cannot be made as the recipient is unavailable, the item will not be re-delivered.
6. Refund and Return Policy
6.1 There are no order cancellations, and no amount will be returned. Customers need to check all the details related to their orders before proceeding for checkout.
6.2 In case of damage or incorrectness in the delivered product, we accept returns at the time of delivery and place. The delivery personnel must be informed immediately of the damage or incorrectness and the delivery needs to be refused.
6.3 No return is accepted post-delivery at any cost.
7. Personal Data and Privacy
7.1 Zireani shall keep your personal data private according to the PDPO of Hong Kong.
7.2 If you provide your personal information during an order placement, you are giving us your permission to use this information to process orders, to improve our services, and to communicate with you directly.
7.3 Information of third party is not given out unless legally bound or in a situation necessary to fulfill services requested (e.g., for the delivery of items).
7.4 Customers may request access, correction, or deletion of personal information by contacting us at [email protected].
8. Intellectual Property
8.1 All website content, including images, text, and graphics, is owned by Zireani. Use, reproduction, or distribution without permission is not permitted.
8.2 Customers are prohibited from using our brands, product names, or content for commercial purposes without the express written consent.
9. Limitation of Liability
9.1 Indirect or consequential losses are not covered by Zireani as a result of the use of our website or products.
9.2 Liability on the part of Zireani shall at all times be limited to the value of the product purchased.
10. Force Majeure
10.1 Zireani is not liable for delays or non-performance which is caused by events beyond our reasonable control including natural disasters, strikes or technical failures.
11. Governing Law
11.1 These Terms and Conditions shall be governed by the laws of Hong Kong. All disputes arising from these Terms and Conditions shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.
12. Contact Information
For questions about these Terms and Conditions, please contact us at:
Email: [email protected]