At Zireani, we consider your trust for us and are dedicated to protecting your personal data. This Privacy Policy will explain how we collect, use, and protect your data when you interact with our website or services. Our practices comply with the Personal Data (Privacy) Ordinance of Hong Kong.
1. Information We Collect
We collect personal information that you provide when you:
- Place an order on our website.
- Subscribe to our newsletter or updates.
- Contact us through email or other communication channels.
The types of data we may collect include:
- Name, email address, and phone number.
- Delivery address and any special instructions related to your order.
- Payment details.
- IP address and browsing activity for improving user experience.
2. How We Use Your Information
The personal data collected is used for the following purposes:
- Processing and fulfilling your orders, including delivery arrangements.
- Sending confirmation emails and updates about your orders.
- Responding to your inquiries and providing customer support.
- Improving our website and services by analyzing usage patterns.
- Sending marketing communications, such as promotions, only if you have opted in.
We do not sell or share your information with third parties for unrelated purposes.
3. Data Retention
We will retain your personal data only for as long as is necessary to achieve the purposes set out above or as long as required by law. Once we no longer need your information, we delete or anonymize it securely.
4. Cookies and Tracking
Our website uses cookies to improve user experience and collect information on website traffic. These cookies will help us understand your preferences and improve our services. By using our website, you agree to our use of cookies. You may disable cookies in your browser settings, but this may affect the functionality of the website.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. While no system is completely secure, we make sure that the information you give us is kept confidential.
6. Sharing Your Information
We may share your information with:
- Third-party service providers, such as delivery companies, to fulfill your orders.
- Payment processors to process transactions securely.
- Authorities or regulators, if the law requires us to do so or if we are compelled by law to do so for compliance purposes.
Any third parties that we engage in our operations enter confidentiality undertakings with us and are not permitted to use information about you other than as specified.
7. Your Rights Under the PDPO
You have certain rights under the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, including:
- The right to access your personal data held by us.
- The right to correction of any wrong or incomplete data.
- Right to stop receiving any form of direct marketing communications.
To implement these rights, you can email us at [email protected]. We might require you to verify your identity for processing.
8. Direct Marketing Communications
If you have opted-in to receive commercial communications from us, we might send you our products or services promotional materials. You can cancel your subscription anytime by following instructions in the message or contacting us directly.
9. Third Party Links
Our website may include links to other websites. These third-party websites have their own privacy practices, and we encourage you to review them before furnishing any of your personal information.
10. Children's Privacy
Our site is not directed to people under 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and believe that we have collected information from your child and would like that information deleted, please contact us at [email protected].
11. Revision to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on our website, and your continued use of our services shall constitute acceptance of the revised terms.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us at:
Email: [email protected]
We are here to answer your questions and deliver you information in a responsible manner.